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Privacy Policy

Privacy Policy

Last updated: September 23 2026

Welcome

We are excited to accelerate your career together! We know you do not discuss everything that happens at work with just anyone, and we want you to know we care about your trust and take your privacy seriously. Please review our Privacy Policy below to understand how we handle your personal information. We might update it every now and then, so be sure to check back for any changes. If you have any questions, please email support@blomma.com.


Coach Bloom, Inc. (“Coach Bloom,” “we,” “us,” or “our”) values your support and is committed to protecting your privacy. This Privacy Policy describes our practices for handling personal information collected through our websites, including Marketing Sites, and our products or services, including the Blomma App, that link to this Privacy Policy (collectively, the “Services”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy.


We may provide additional or supplemental privacy policies or notices for specific products or services that we offer at the time we collect personal information or as otherwise notified to you.


How this policy is organized


This policy distinguishes between the following:

  • “Marketing Sites” refers to our public websites (including www.blomma.com, tools.blomma.com), social media, emails, advertising, and events. This is where we conduct marketing analytics and advertising.

  • “The Blomma App” refers to the Blomma coaching product web and mobile application and its associated services (including app.blomma.com, orgs.blomma.com, account and activity-related emails and notifications), which you access with an account. This is where your private coaching conversations, goals, documents, context and journals live, and it is governed by the stricter commitments described in this policy.


Our commitments for the Blomma App


For purposes of this policy, "App Content" means content you provide, create, connect, or generate through the Blomma App, including coaching conversations, journal entries, goals, files, screenshots, voice interactions and transcripts, calendar and meeting information, connected-service content, and generated outputs. For your App Content, we commit that we:

  • do not use or share App Content to train or fine-tune generative AI or large language models without your explicit consent;

  • do not sell App Content, disclose it to advertising companies or marketing partners, or share it for cross-context behavioral advertising;

  • and do not use App Content for advertising or marketing purposes.

  1. Collection of information

We may collect personal information – which is what we call information that identifies or relates to you – as described in this section.

App Content. Our Services offer the ability to interact in various ways, including through chats with Blomma, setting goals or uploading documents. Because this content can be sensitive, we treat it with heightened care and handle it in accordance with “Our commitments for the Blomma App” above.

  • Conversation Information. Blomma is powered by artificial intelligence and generates outputs in response to your inputs, which could include text, files, audio, screenshots, or other input. Sometimes those outputs will reproduce personal information you submit in such conversations.

  • Voice information – such as recordings of your voice, if you choose to interact with the Blomma App using voice functionality.

Information you directly provide to us. You may provide other personal information to us through the Services or otherwise, such as:

  • Identifiers and contact information - such as your full name, date of birth, email address, mobile phone number, and address.

  • Professional or employment-related information - such as your professional title and name of your employer or other information about your work and career goals.

  • Voice information – such as recordings of your voice, if you choose to interact with the Services using voice functionality.

  • Education information – such as your educational history or learning preferences.

  • Commercial information - such as information relating to your subscriptions or orders with us, including services purchased, obtained or considered.

  • Profile data - such as the username and password, or login data, that you may set to establish an online account with us and any other information that you add to your account profile such as a profile picture.

  • Communications - that we exchange with you, including when you contact us with questions or feedback. When you contact us, we may also keep a record of your communication to better support you in the future.

  • Financial information - such as your credit card or other form of financial account information if chosen by you as a payment method, which may be collected by or disclosed to our third-party payment and billing service providers. We will only use this data to process payments.

  • Marketing data - such as your preferences for receiving our marketing communications and details about your engagement with them.

Information collected automatically. We, our service providers, and/or our business partners may automatically collect information about you, your computer or mobile device, and your interaction over time with the Services, our communications, and other offerings, such as:

  • Activity and usage data - such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or clicked links within them.

  • Log and troubleshooting information – such as information about performance of our Services, including errors that occur and information relevant to that error like the submissions analyzed in connection with the error.

  • Location – we may determine your location (which is usually the general area from which your device accesses our Services based on information like its IP address, but if you grant permissions on your device we may in certain cases collect more precise location information) for security reasons and to improve your experience with the Services.

  • Device information – such as your device’s type and related information (e.g., make, model), IP address, unique identifiers (including identifiers used for advertising purposes), and device settings.

Like many online services, we and third parties may use cookies, local storage technologies, web beacons, session replay, and similar technologies to record behaviors and preferences and to collect information about use of our Services and your interactions with us. We may combine this information with other information about you. While the types of data collection tools may vary over time, like many online services, we or our service providers may use the following technologies to collect data automatically:

  • Cookies - which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating analytics and online advertising.

  • Local storage technologies - such as HTML5, that provide functionality like cookies but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

  • Web beacons - also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Information we obtain from other sources. We do not combine App Content with any third party data.  In some cases, we combine personal information we receive from you through our Marketing Sites with personal information we obtain from other sources, such as:

  • Public and private sources - such as government agencies, public records, social media platforms, and other publicly or privately available sources.

  • Data providers - such as information services and data licensors.

  • Our affiliate partners - such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.

  • Marketing partners - such as joint marketing partners and event co-sponsors.

Data about others. You may have the opportunity to refer other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

Identifiers and contact information - such as your full name, name, date of birth, email address, mobile phone number, and address.

  • Conversation Information – our Services offer the ability to interact in various ways, including through chats with Blomma, setting goals or writing on your journal. Blomma is powered by artificial intelligence and generates outputs in response to your inputs, which could include text, files, audio, screenshots, or other input. Sometimes those outputs will reproduce personal information you submit in such conversations.

  • Professional or employment-related information - such as your professional title and name of your employer or other information about your work and career goals.

  • Voice information – such as recordings of your voice, if you choose to interact with the Services use voice functionality.

  • Education information – such as your educational history or learning preferences.

  • Commercial information – such as information relating to your subscriptions or orders with us, including services purchased, obtained or considered.

  • Profile data – such as the username and password that you may set to establish an online account with us and any other information that you add to your account profile such as a profile picture.

  • Communications – that we exchange with you, including when you contact us with questions or feedback. When you contact us, we may also keep a record of your communication to better support you in the future.

  • Financial information – such as your credit card or other form of financial account information if chosen by you as a payment method, which may be collected by or disclosed to our third-party payment and billing service providers. We will only use this data to process payments.

  • Marketing data - such as your preferences for receiving our marketing communications and details about your engagement with them.

Identifiers and contact information - such as your full name, name, date of birth, email address, mobile phone number, and address.

  • Conversation Information – our Services offer the ability to interact in various ways, including through chats with Blomma, setting goals or writing on your journal. Blomma is powered by artificial intelligence and generates outputs in response to your inputs, which could include text, files, audio, screenshots, or other input. Sometimes those outputs will reproduce personal information you submit in such conversations.

  • Professional or employment-related information - such as your professional title and name of your employer or other information about your work and career goals.

  • Voice information – such as recordings of your voice, if you choose to interact with the Services Using voice functionality.

  • Education information – such as your educational history or learning preferences.

  • Commercial information – such as information relating to your subscriptions or orders with us, including services purchased, obtained or considered.

  • Profile data – such as the username and password that you may set to establish an online account with us and any other information that you add to your account profile such as a profile picture.

  • Communications - that we exchange with you, including when you contact us with questions or feedback. When you contact us, we may also keep a record of your communication to better support you in the future.

  • Financial information – such as your credit card or other form of financial account information if chosen by you as a payment method, which may be collected by or disclosed to our third-party payment and billing service providers. We will only use this data to process payments.

  • Marketing data – such as your preferences for receiving our marketing communications and details about your engagement with them.

2. Use of information

We are proud you trust us with sensitive data around your growth, and we want you to know that we take that trust seriously. So, it’s important you know how we use your information.


In the Blomma App, We use the information we collect to:


  • Fulfill your requests for products, services, support, and information;

  • Provide you with information and notices regarding your use of the Services;

  • Send you updates related to your account and activity;

  • Understand usage and engagement on the platform;

  • Send you promotional materials from us, including targeted advertisements;

  • Analyze the use of the Services through de-identified  usage data or user feedback to understand and improve the Services and to build new products, services, or technology. Our Services include the use of technology like machine learning and large language models. We only use deidentified data for evaluation purposes to improve the service. We do not use App Content  for training purposes without consent. ;

  • Carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection;

  • Customize the content you see when you use the Services;

  • Prevent potentially prohibited or illegal activities, to protect our rights or the rights of others, or otherwise in accordance with our contracts with you; and

  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.


Marketing Sites. We may use Marketing Sites information to operate and personalize our public websites; respond to inquiries; send communications from Blomma; administer events, promotions, and co-marketing activities; understand website and campaign engagement; measure marketing effectiveness; and advertise and promote Blomma. We do not use Marketing Sites information to market third parties’ products or services to you.


Use of Data from Google APIs. Blomma's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.


Use of Cloudflare on marketing pages: In order to protect our site from spam and bots we use Cloudflare Turnstile technology on our marketing pages. You can read more about their Privacy Policy here https://www.cloudflare.com/turnstile-privacy-policy/

3. Disclosure of information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.


Blomma App Content. We disclose App Content only to: (a) service providers and subprocessors that host, secure, and operate the App or provide AI processing or customer support, under contracts that limit them to those purposes; (b) authorities or others where required by law or reasonably necessary to protect safety and legal rights; (c) corporate affiliates or a successor in a merger, acquisition, or similar transaction; and (d) recipients a user affirmatively selects through a sharing feature. Please see Section 10 (Employer and organization sponsored accounts) for more details. We do not disclose App Content to advertising companies or business or marketing partners for their own purposes. The remaining categories in this section describe disclosures involving Marketing Sites data and general business operations.

Other Personal Information. 

  • Service providers. Third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, artificial intelligence providers, customer support, email delivery, payment processing, marketing, and website analytics). Note that any payment account information you use to make a purchase from us, including on the Services, is collected and processed directly by our payment processors, not us, and as such is subject to that payment processor’s privacy policy, not this Privacy Policy.

  • Business and marketing partners. In certain cases, we might collaborate with third parties on joint activities (such as co-sponsors of contests and promotions), with whom we have entered into joint marketing relationships or other joint ventures.

  • Advertising service providers. We may disclose limited Marketing Sites personal information to companies that help us advertise and promote Blomma, measure the effectiveness of our advertising, or manage our marketing campaigns. These companies process the information only to provide advertising or marketing services to Blomma. We do not disclose App Content to them or permit them to use your information to market third parties’ products or services to you.

  • Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

  • Corporate affiliates. Our affiliates and related entities.

  • Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for legal compliance, to protect us or the health, safety or rights of you or anyone else, and as otherwise permitted or required by law.

  • Business transferees. Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, us or our affiliates (including, in connection with a bankruptcy or similar proceedings).

  • Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.


If you access third-party services, such as Apple, Facebook, Google, LinkedIn, Granola, Microsoft or X, through the Services to login to the Services or to share information about your experience on the Services with others, or to share information from those third-party services with the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Services, in accordance with their own privacy policies.

Service providers. Third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, artificial intelligence providers, customer support, email delivery, payment processing, marketing, and website analytics). Note that any payment account information you use to make a purchase from us, including on the Services, is collected and processed directly by our payment processors, not us, and as such is subject to that payment processor’s privacy policy, not this Privacy Policy.

  • Advertising companies. Companies in the marketing or advertising space, including those that help serve targeted advertisements for Blomma.

  • Business and marketing partners. In certain cases, we might collaborate with third parties on joint activities (such as co-sponsors of contests and promotions), with whom we have entered into joint marketing relationships or other joint ventures, or who we think may offer you products or services that you may enjoy.

  • Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

  • Corporate affiliates. Our affiliates and related entities.

  • Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for legal compliance, to protect us or the health, safety or rights of you or anyone else, and as otherwise permitted or required by law.

  • Business transferees. Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, us or our affiliates (including, in connection with a bankruptcy or similar proceedings).

  • Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.

Service providers. Third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, artificial intelligence providers, customer support, email delivery, payment processing, marketing, and website analytics). Note that any payment account information you use to make a purchase from us, including on the Services, is collected and processed directly by our payment processors, not us, and as such is subject to that payment processor’s privacy policy, not this Privacy Policy.

  • Advertising companies. Companies in the marketing or advertising space, including those that help serve targeted advertisements for Blomma.

  • Business and marketing partners. In certain cases, we might collaborate with third parties on joint activities (such as co-sponsors of contests and promotions), with whom we have entered into joint marketing relationships or other joint ventures, or who we think may offer you products or services that you may enjoy.

  • Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

  • Corporate affiliates. Our affiliates and related entities.

  • Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for legal compliance, to protect us or the health, safety or rights of you or anyone else, and as otherwise permitted or required by law.

  • Business transferees. Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, us or our affiliates (including, in connection with a bankruptcy or similar proceedings).

  • Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.

4. Security

We use measures designed to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, but securing your data is one of our top priorities.

5. Data retention

Other Personal Information. Your personal information will be retained only for so long as reasonably necessary for the purposes set out above and consistent with our retention policies, considering criteria such as applicable rules on statute of limitations, legal requirements, and the duration of your use of our website and receipt of our Services. In general, this retention will be at least for the duration of your customer relationship with us and a longer period as necessary for legal defense purposes or as required by tax and other applicable laws.


Blomma App.  When you delete App Content or close your account, we delete or deidentify the associated App Content within 30 days, except for limited copies retained in secure backups, which are deleted on our normal backup cycle, or where we must retain information to comply with law.


In some cases, we may anonymize your personal information so that you are no longer identifiable, in which case we may use the resulting information without further notice to you. We may use deidentified App Content to operate, secure, evaluate, and improve the Services and to produce aggregate service metrics. We maintain deidentified information in deidentified form and do not attempt to reidentify it, except where permitted by law to test our deidentification safeguards.

6. Your choices

You have the following choices with respect to your personal information.

Access, Changes, Deletion. Our customers may access or change certain personal information they have provided to us by accessing their profile in the Services or emailing support@blomma.com. We also offer functionality in the Services to delete personal information we collected from you, subject to certain limitations. Please contact us at support@blomma.com if you have any questions.


Sale and sharing. We do not sell your Blomma App Content, and we do not “share” it for cross-context behavioral advertising, as those terms are defined under applicable U.S. state privacy laws.


Tracking technologies.

  • Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, parts of the Services may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

  • Advertising choices. You may be able to limit use of your Marketing Sites personal information for interest-based advertising by:

    • Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.

    • Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs: Digital Advertising Alliance: https://youradchoices.com/control

    • Device settings. Mobile devices may offer settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. You will need to apply these opt-out settings on each device from which you wish to opt-out.


Do Not Track. Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide certain services.

Direct Marketing Opt Outs. We may periodically send you direct marketing communications that promote our products and services. We provide options to opt out from receiving such communications in accordance with applicable laws. Please note that even if you opt out of certain marketing communications, we may still send you important service-related communications regarding our products or services, such as communications about your subscription or account, service announcements or security information.

California residents: Shine the Light. California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you affirmatively agree to such disclosure.

7. Third-party advertising, links, and content

Some of the Services may contain links to services or content maintained by third parties that we do not control.
In addition, for our Marketing Sites, signup and login pages; third parties, including business partners, advertising networks, and other advertising service providers, may collect information about your online activities, including through cookies, pixels, local storage, and other technologies. These third parties are generally implemented for marketing purposes on websites, and may use this information to display advertisements on our Marketing Sites  and elsewhere online tailored to your interests, preferences, and characteristics. We are not responsible for the privacy practices of these third parties, and the information practices of third parties are not covered by this Privacy Policy.

8. Children

The Services are not intended for use by children under the age of 18. We do not knowingly collect information from or market to children under the age of 18. If you become aware of any data that we have collected from children under the age of 18, please contact us using the contact information provided below so we can investigate and, if appropriate, delete the information.

9. International users

We are headquartered in the United States and we may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. 

10. Employer and organization sponsored accounts

If your employer or another organization sponsors your access to Blomma, the organization may provide information and resources to help Blomma deliver coaching that reflects the organization’s context, such as company values, policies, professional-development materials, or other content. Information provided by the organization for this purpose may be made available to you within the Blomma App. Providing this context does not give the organization access to your private App Content.

The sponsoring organization may receive limited account-administration information, such as whether your account has been activated, your subscription status, and aggregated or deidentified information about adoption and use.

The sponsoring organization cannot access your individual coaching conversations, goals, files, voice interactions, or other private App Content unless you explicitly choose to share specific content with it. Blomma does not disclose private App Content to an organization merely because it sponsors or administers an account, except in cases related to safety or law enforcement.

Certain features may allow you to share goals, documents, or other content with your employer, manager, peers, or other people you select. Blomma shares that content only when you take an affirmative action to share it. You control what you share and with whom, and sharing specific content does not give the recipient access to your other private App Content. You understand that App Content you choose to share may be retained, copied, or further disclosed by the recipient outside Blomma, and Blomma is not responsible for this.

The sponsoring organization’s agreement with us and its own privacy policy may govern its handling of information it receives. We encourage you to review the sponsoring organization’s privacy policy for more information about their data practices.

  1. Changes to our Privacy Policy

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Updated” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.

Contact us

If you have any questions about this Privacy Policy or our practices, please contact us at support@blomma.com

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